What is in Kelvin's Head?

In praise of Easyjet staff on a very bad flight home

26/06/2014

I know it isn’t often that you read something in praise of an airline after a particularly difficult journey. However, yesterday I thought that Easyjet did pretty well with a horribly fraught journey from Alicante to Glasgow.

I was travelling back from a retreat at a Jesuit retreat house in Spain which I try to go on every second year. It should have been a straightforward trip – an hour by car to the airport, hanging about for the usual check-in stuff and then a three hour flight to Glasgow.

What happened was this…

Firstly it became apparent that because of a dispute by the French Air Traffic Control people (who are deeply wicked and naughty) things were not going to go terribly smoothly. The flight was initially shown as being delayed for an hour but it was a full hour and a half after the normal boarding time that we were able to get on the plane. We were then told that we would be held on the tarmac until there was permission from France to fly. This was something of a surprise as we had believed we were on our way. Expected delay was 2 hours. However after 2 hours nothing had happened in a hot, sticky and very cramped way and the captain appeared in the cabin to announce that unless we got going smartish he wasn’t going to be able to fly us to Glasgow anyway as he didn’t have enough working flying hours in the day to take us there.

During this time, most of the passengers were grumpy but content that all was being done for them that could be done. All except one, who had an outburst at the flight crew saying that he was being messed about and blaming them for what was going on. Clearly, the staff wanted to get home as much as the rest of us.

Anyway, the prospect was opening up before us of having to get off the plane and spend a night in some hotel in Alicante (or Benidorm?) before coming back the next day early to fly. This was not an entertaining idea. Fortunately though another plan was devised. We would take off and whilst in the air, Easyjet would arrange for us to land somewhere or other (Luton? Gatwick?) where a new pilot and crew would join us and fly us on up to Glasgow.

This was met with a round of applause by the passengers who clearly didn’t want another night in Spain.

So, off we went and all was well (though significantly delayed) until we landed at Luton for a change of drivers. The crew distributed what food was on board. (I think the failure to take more food on board a flight that was clearly headed for long delays is the only real error I can see in the whole proceedings). I ended up eating a pot meal of cous-cous and lentils which tasted as bad as it sounds.

Anyway, we got to Luton and were told that the new crew were walking towards the aircraft ready to take us on to Glasgow. The retiring captain got a cheer for his efforts so far and disappeared.

Then Mr Angry Passenger decided to grab his hand luggage and make a run for it, fighting his way through the people stretching their legs and heading for the open door and steps which had been put next to the plane.

Now, getting off a plane without permission and wandering around an airport is a bad idea. So, one of the cabin crew tried to head him off, telling him he would be arrested if he stepped onto the tarmac before making a call for police and security to attend the plane.

The result of this was Mr Angry halfway down the steps shouting, Mrs Angry and one of their unfortunate children at the top of the steps and two further children at the top of the steps at the other end of the plane. Meanwhile, we had crew at the top of the steps trying to remonstrate with Mr A and get him back on board along with pilots and security people at the bottom of the steps trying to sort it out.

It was clear that the plane wasn’t going anywhere soon – although the rest of the passengers were in no danger, we had effectively been hijacked.

Now, this being a Glasgow flight, of course, we all believed we were all involved and that his business was our business. Several burly passengers were offering to go down the steps and get Mr A back onto the plane forcibly whilst several others were of the view that their muscle might be helpful in making sure that he never got on the plane again.

This phase of the journey was concluded when Mr Angry was joined by Mrs Angry and the poor Junior Angrys and led away. (Personally, I hope he was arrested and that Easyjet try to recover the costs of all this from him).

In all of all that was happening, the Easyjet staff behaved brilliantly, chatting with passengers and doing all possible to calm down what had become rather tricky and with the potential to get worse.

Sadly, the departure of the five recalcitrant passengers did not end our troubles. Security proceedures meant that their hold baggage had to be removed from the plane. Furthermore, we then discovered that it also meant all the luggage had to be removed from the plane and remanifested. So, ground crew had to be procured to remove all our luggage for checking. Not only that, but the cabin crew had to go through all the cabin lockers removing everything in them and asking passengers to identify what was theirs.

Eventually, we had accounted for everything and got under way with the new crew (who had believed they were going to Palma last night) expertly getting us to Glasgow where we landed at 2230. The flight should have arrived at 1610 – so it was 5 hours and 20 mins late. I’d spent 8 and a half hours in the cabin and I’ve never been more pleased to see the lights of Glasgow airport. Total journey time door to door was 13 hours.

And despite that, I couldn’t praise the crew more highly. They dealt with everything brilliantly, professionally and calmly. Full marks to Easyjet.

In other news, I had a fantastic retreat.

Alicante, Easyjet, flight, Glasgow

7 responses to “Whither the Kirk?”

Pausing Place

25/08/2010

I missed last night’s programme, but I thought your comments were interesting.

In a sense, perhaps it’s unsurprising if the SEC is inwardly more positive about itself than the CofS. My take is that in the recent past, at least, the SEC started from a lower common denominator, not being the “local” church in the same way as the Kirk, and so it doesn’t have to contend with others saying of it “look how the mighty have fallen” in quite the same way.

As to the health of the Kirk (and the SEC for that matter), I think we need to reflect on our self-perception and to consider carefully the points and places in which a dying church (congregation or denomination) should be allowed to die gracefully, and the ways in which we might see new life emerge from the rubble.

As a young(ish!), relatively new Christian I have seen examples of (both urban and rural) SEC and Kirk congregations where there are few signs of new growth, little to draw in younger (under 50 year olds, to pick a random-ish number) new folk, and much to sustain negative preconceptions of church as boring, irrelevant and so forth.

We as a faith community need to get much better at stepping up to the mark in our creativity and engagement with our society. The sad truth is that most young adults do not know and have not heard about Jesus Christ, and unless we engage with them in ways culturally relevant to them, and which do not presuppose previous knowledge (too often taken for granted) they never will.

It troubles me, but I do think it’s true to say that in the SEC and in the Kirk we have a church sustained by the traditions and cultural reference points taught to a previous generation. Culture has shifted radically, with the result that the same will not be able to be said in 20 years time.

Our challenge is clear. Whether the Kirk and the SEC can step up to the mark to address what it means to live out the Great Commission in the 21st century is less so.

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Cal

25/08/2010

I didn’t really understand who this programme was aimed at, or even what its aim was.

Yes, numbers have fallen, but perhaps the small number of people who remain are there because they actually want to be, not because it’s the done thing on a Sunday morning.

And personally, I rather like the idea of a church “sustained by traditions”. Clearly the church has to be relevant to modern society, but in abandoning the traditions of worship then you lose the centre of why the church exists in the first place.

There was something very Presbyterian about the programme with its “we’re doomed” mentality. I find the SEC generally more positive in outlook.

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John

25/08/2010

The only book the presenter seemed to have used in his research was ‘The Death of Christian Britain: Understanding Secularisation 1800-2000’ By Callum G Brown – indeed Callum Brown was one of the speakers. The thesis of this well argued sociological study is that “quite suddenly in 1963 something very profound ruptured the character of the nation and its people sending organised Christianity on a downward spiral to the margins of social significanceâ€. That something he identifies as new media, new gender roles and a moral revolution which has dramatically ended peopleâ€™s conception that they lived Christian lives.â€ It could be said to have happened as â€œsex beganâ€ between the end of the Chatterly ban and the Beatles first LP as the poet Philip Larkin so famously put it.”
To balance this statistical decline the programme flagged up some of the “church without walls ” iniatives in a lame sort of way. All in all a most unsatisfactory programme that only told half the story.

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Kenny

25/08/2010

Good crit Kelvin. My reflection at the end of the programme was, “Lord, we visited this stuff over 30 years ago, and have come out of it stronger and better Church in the SEC.” Hopefully, we stopped longing for ‘the good old days’ a long time ago!

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MartinRitchie

26/08/2010

I thinking “Pausing Place” makes a good point about needing to creatively engage with society. From my own experience of working with a CofS congregation, this creative engagement is a weak spot for many.

As a counterpoint to the programme, interesting to note in the latest “Life and Work” a very positive article about a growing CofS congregation in Stornoway – and I mean really growing! So not all doom and gloom, and I’m sure there are many more examples of bright spots, just as there are in the SEC!

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Graham Vahey

28/08/2010

If the C of S disappeared completely we would be at a loss. During the dark and bleak years of Thatcher’s reign she refused to visit Scotland for 5 years. When she did she expressed shock that we had Royal Regalia and ordered it to be removed immediately for safe-keeping to England. Her ‘Sermon on the Mound’ is now historical for its condescension to the Scots. She was none too pleased to be handed two reports on poverty in Scotland by the powerful Church and Nation Committee. Indeed, it was to this Committee that the population turned to for a moral lead during Thatcherism. When James VI (‘Jamie the Saxt’) became James I in England, the population turned to senior Scottish earls for a moral lead. Unfortunately, the Piskie Church does not give a moral lead in Scotland, apart from the work of the Scottish Constitutional Convention in the recent past. The RC Church does pronounce on moral issues. Could it not be conceivable that all the major Churches could unite in a Committee to pronounce for Scotland on moral issues as the Church & Nation Committee once did?

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Aldous N. Gaiters

01/09/2010

Speaking as a Nonjuror myself I am sure the SEC has a right to a moral voice in Scotland. Taking the US daughter church of the SEC as a model you could see where the fissures would appear. There is room for a modern liberal Christian voice, but even I an old Liberal myself, would have to fear that such a voice might appeal to only a select few.

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