What is in Kelvin's Head?

  • 75 questions for people who want to help churches to grow

    Helping churches to grow is hard work but there are some things that need to be addressed to help congregations to grow which seem to be fairly consistent across churches which are otherwise very different in style. Some time ago I published two lots of 25 questions for people who want to help churches to grow.

    I thought it was time for 25 more. The new ones are the first 25 below and then come the ones that I’ve published before.

     

    1. If someone were to hear about the congregation from a non-congregational member, what is the most likely thing they would be told?
    2. What is the smallest number of words you could use to accurately explain the ethos of the congregation?
    3. What are those words?
    4. What strategies do you have to get good quality photographs of life of the congregation to use online?
    5. Which of the arts does the congregation use in its worship and regular life?
    6. How do the church education programmes relate to contemporary culture?
    7. Do things start on time?
    8. What steps have you implemented to ensure you don’t have the same meetings over and over again?
    9. Do you have a set length of time for meetings and does someone stop them after they have gone on enough?
    10. How do you stop people making decisions in the car park before or after the meetings?
    11. Who chooses the hymns?
    12. Why do they choose the hymns they do?
    13. When was the last time the congregation learned a new hymn it sang more than once?
    14. How many different styles of singing the psalms do you use and is that enough?
    15. How many opportunities are there for weekly non-eucharistic worship?
    16. Which would attract more people, a course in meditation or a course on prayer?
    17. Is anyone working for the local congregation underpaid?
    18. Does your bishop/presbytery/judicatory body or person help enable growth or are they a distraction from it?
    19. Is there are three year budget?
    20. Is the congregation moving into or out of debt?
    21. What percentage of people in the congregation would have a basic understanding about the congregation’s finances?
    22. Does anyone ever break copyright law whilst acting for the congregation?
    23. How do you share good news about the denomination that you belong to?
    24. When did you last issue a call to prayer for the congregation and what was it for?
    25. If someone wants to make a confession is it clear who they should approach and how they should get in touch?
    26. If you didn’t have to go to your church on Sunday would you still go?
    27. Are the clergy happy?
    28. Are the musicians happy?
    29. Does the congregation have a stronger ethos than that of its denomination?
    30. What one thing could you change this week to make the worship better?
    31. Why didn’t you make that change last week?
    32. What steps are you taking to make the phrase “All are Welcome” come true?
    33. Do you do church business on a Sunday after church or is there a better time for that?
    34. In the next month are you more likely to spend time on ecumenical activities or church growth activities?
    35. Do people who leave become ex-members who have disappeared or do they still contribute to the life and ministry of the place?
    36. What is the noticeboard like?
    37. What is the first thing you see when you come through the door?
    38. Did you implement the recommendations of the last “mystery worshipper” you asked to give you a candid assessment?
    39. Which church events in the next six months will be newsworthy locally?
    40. Which church events in the next six months will be reported in the local media?
    41. Do you have enough staff and who decides this?
    42. What would your clergy really like to do that they can’t because of the laity?
    43. What would your laity really like to do that they can’t because of the clergy?
    44. Which would attract young families more – a bible-based week long summer activity for children or letting it be known that gay people are welcome in your church?
    45. Can you email those members of your congregation who want to receive regular updates?
    46. Do you email those members of your congregation who want to receive regular updates?
    47. Has someone done the work required to make sure emails sent to large numbers of people don’t end up in spam boxes?
    48. Who in the congregation has gifts that could be better used doing a different job in the congregation than what they are currently doing?
    49. Who is your volunteer co-ordinator and is it obvious how to contact them?
    50. Can you volunteer without being a member of the church?
    51. Do you have a decent church website?
    52. Is it up to date?
    53. Is it responsive – ie does it work on mobile phones?
    54. Does your own online profile feature your ideas and hopes and dreams other than a desire for people to turn up to church?
    55. Do you know what you are doing with twitter and facebook?
    56. Who could you learn more about social media from?
    57. Do you have a compelling reason why people should come to your church other than where it is or what denomination it belongs to?
    58. Can everyone in the church tell you in one sentence what that compelling reason is?
    59. What is your beginners’ course like?
    60. What comes after the beginners’ course?
    61. Do people like the preaching?
    62. Do people enjoy the music?
    63. Have you dealt with conflicts from the past?
    64. Are the people friendly?
    65. Do you have any new groups starting soon?
    66. Do you talk about making the world a better place?
    67. How will people experience joy if they come to your congregation?
    68. If someone from your past turned up unexpectedly at worship how would it make you feel?
    69. How do you identify newcomers and what do you offer them?
    70. What problems will arise if you do grow and how will you deal with them?
    71. Do claims that you welcome everyone stop you working at welcoming those who traditionally find it hard to find a home in church?
    72. Do you use language that is inclusive of everyone?
    73. How do you know?
    74. Is there any identifiable group of people that you can’t explicitly say are welcome because of how an individual or group in the congregation will react?
    75. Do you want to grow or not?
    , ,

7 responses to “Twitter and the Church”

  1. Justin Avatar
    Justin

    First, congratulations Kelvin on your appointment as I&C Board convenor, and thanks to you and all who contributed to the SEC’s Synod Twitter coverage, which worked really well.

    Some thoughts:

    Next year, as was suggested by some of the Synod ‘Twitterarti’ we should have a proper Synod 2009 Twitter account, like that set up by the Church of Scotland for their Assembly. And it needs to be integrated into the Synod pages on the Provincial website from the outset.

    It would also be good to integrate the #pisky Twitter stream into the Provincial site on a permanent basis, or to set up an SEC account for that purpose. I would also suggest making the site’s SEC blogroll more prominent. And the SEC Flickr streams.

    I understand the concerns some have about the impossibility of monitoring what’s said on Twitter and the blogosphere, and its undeniable that sometimes people will say insensitive and daft things that will offend and hurt.

    But that is part of the very nature of online communication. The days when organisations could manage their channels of communication through press releases and a limited number of printed publications are gone. The web has democratised communications media, offering a low cost platform for all members of an organisation: the concept of gatekeepers at the top approving and filtering information is redundant.

    Like all organisations the SEC needs to embrace and engage with things like Twitter, blogs and other social networking tools, or people will simply bypass the ‘official’ channels and jump straight to where the real conversation is happening, like your blog.

    It’s not just Twitter we need to embrace, but the existing web platforms we’ve already got in place. I’ve been honoured to be asked to develop a number of websites for the SEC over the past couple of years, including the Provincial site and a few diocesan sites.

    Some good use has been made of these – Kennedy in particular has been doing some great stuff on the Glasgow site over the past few weeks. But my perception is that the web still plays a very muted second fiddle to print as a means of communication within our church.

    At Provincial level I don’t see why all the good news material should be kept for inspires magazine. I think it should go straight onto the website as soon as it becomes available. If it’s kept in inspires nobody outside the church can see what’s going on. I don’t think subscription rates to the magazine would be affected at all if inspires material also appeared online: most commercial magazines have found that putting selected material online serves to promote rather than threaten their presence on the newstands. There are now more printed magazines than ever, and they all have websites.

    I think we should allow the boards and committees to post their material direct to the SEC News section. That would, I think, encourage far more of them to contribute their material to the website.

    The same applies at diocesan level: nearly all the good news is kept back for the diocesan magazines, and almost none of it makes its way to the website (again, I know Kennedy is doing his best for the Glasgow site).

    News and events functionality, RSS feeds, photo galleries: they are all there on the diocesan websites waiting to be used. I have to be frank and say that communicating our diocesan news through rather poorly designed newsletters (where the Comic-Sans wars are still taking place) received only by insiders, makes us look very old-fashioned and insular.

    I realise that sounds rather harsh, and that people are volunteering their time to put together the magazines. But I don’t see why we are spending so much time and money doing it that way when the web is there waiting to be used. I love the church and want it to grow, not continue to decline. The web is our friend, offering so many exciting possibilities, and its importance as a means of communication will not be grasped unless we keep banging on about it!

    My tuppenceworth. Very interested to hear what others think. Congrats again and best wishes in the new post.

    Reply
  2. gaielle Avatar
    gaielle

    Congrats and Best Wishes indeed, Kelvin. A most demanding role and requirement.

    Encouraged by Justin, I shall add a penny-ha’pennies-worth.

    Communication in the world of today is a serious and complex undertaking, isn’t it, not least because there are so many across-generation and accessibilty issues involved, leaving the ‘non-tech’ community disenfranchised if the ‘old fashioned’ hard copy approach is neglected – or perceived to be neglected. Hard copy will continue to be an essential medium for a while yet – and rightly so.

    But equally important, and especially for reaching, including and empowering the youngest generations in the SEC, is the recognition and inclusion of new and newest technologies. Perhaps the teenagers in our midst have some useful insights to offer us for Developing Mission Outreach. The Good News was given to us to share – with everyone.

    Good – effective – communication is a great thing when you encounter it. Rare Creature tho it be. Fully – and clearly intended to BE – fully inclusive, and therefore encompassing and using ALL practical and available methods of communication.

    Problems in achieving Good Communication so often seem to be due to omission, oversight and a lack of appreciation of The Need To Try.

    So, for instance, I Receive Information From Other, I process this internally with every intention that my Final Response will then be shared comprehensively – but I first neglected to Assure The Other that I had Actually Understood What They Were Saying. In consequence the Information I have Taken On Board may be incomplete or flawed – hence I have (inadvertently no doubt) neglected that very important step of Ensuring My Understanding Of Information Matched what Was Being Said…….

    “What Is Said”, what is “Intended To Be Heard”, “What Is Heard” and “What Is Understood” are frequently 4 different things. However, effective/”good” communication requires a thorough appreciation of such likely mis-match, and also requires enormous strategic endeavour (until the skill becomes second nature) to outwit the intervention of MisUnderstanding.

    As with anything in life, a little digging, hoeing, watering, general nurture and attention will reap a fine result. It takes time, and it takes effort. Such, however, are well worth investment.

    But you will know these things. There is no need for me to be teaching you to suck eggs. I was just mulling out loud.

    All Very Best Wishes for balancing the new hat. (I assume the new post includes a hat ?)

    Reply
  3. gaielle Avatar
    gaielle

    PS. If there is currently no hat, maybe we could invent one…………..

    Reply
  4. Kennedy Avatar
    Kennedy

    Perhaps one of our issues is that in the absence of any centrally provided forums for discussion – eg. we don’t normally have a letters page in Inspires – then the blogs and other social media just step in and provide the forum for the sort of discussion that people obviously seek.

    If staff at GSO aren’t involved then the discussion is the poorer for that.

    Reply
  5. jaye richards Avatar
    jaye richards

    Just a little point, and I’m curious as to your thoughts on this, but how would you feel about someone tweeting during , say, one of your sermons or during a particularly uplifting piece of music ? is there a time and a place for this kind of communication, and might this include a religious service

    Reply
  6. Kelvin Avatar
    Kelvin

    I’d be bothered if someone was disturbing others with their tweeting. However, I was chastened a couple of years ago when I became a little distracted by someone near the front apparently unable to sit still and seeming to send lots of text messages.

    It turned out however that he had the whole bible on his mobile phone and was simply looking up the passages as they were being talked about.

    So, I’m not bothered about discreet twittering, I don’t think, though someone might well choose not to twitter in order to be able to concentrate more on what was going on. Part of a spiritual life in most traditions is about learning not to be distracted sometimes, and choosing not to be distracted during worship would be an admirable path to try to follow.

    Reply
  7. jaye richards Avatar
    jaye richards

    I have to admit to being disturbed sometimes during conference presentations by those around me twittering, although I do it myself so perhaps I shouldn’t complain ! I do think there’s a time and a place though, and for me, anyway, a sacred service is not the place to tweet from.

    Reply

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