What is in Kelvin's Head?

In praise of Easyjet staff on a very bad flight home

26/06/2014

I know it isn’t often that you read something in praise of an airline after a particularly difficult journey. However, yesterday I thought that Easyjet did pretty well with a horribly fraught journey from Alicante to Glasgow.

I was travelling back from a retreat at a Jesuit retreat house in Spain which I try to go on every second year. It should have been a straightforward trip – an hour by car to the airport, hanging about for the usual check-in stuff and then a three hour flight to Glasgow.

What happened was this…

Firstly it became apparent that because of a dispute by the French Air Traffic Control people (who are deeply wicked and naughty) things were not going to go terribly smoothly. The flight was initially shown as being delayed for an hour but it was a full hour and a half after the normal boarding time that we were able to get on the plane. We were then told that we would be held on the tarmac until there was permission from France to fly. This was something of a surprise as we had believed we were on our way. Expected delay was 2 hours. However after 2 hours nothing had happened in a hot, sticky and very cramped way and the captain appeared in the cabin to announce that unless we got going smartish he wasn’t going to be able to fly us to Glasgow anyway as he didn’t have enough working flying hours in the day to take us there.

During this time, most of the passengers were grumpy but content that all was being done for them that could be done. All except one, who had an outburst at the flight crew saying that he was being messed about and blaming them for what was going on. Clearly, the staff wanted to get home as much as the rest of us.

Anyway, the prospect was opening up before us of having to get off the plane and spend a night in some hotel in Alicante (or Benidorm?) before coming back the next day early to fly. This was not an entertaining idea. Fortunately though another plan was devised. We would take off and whilst in the air, Easyjet would arrange for us to land somewhere or other (Luton? Gatwick?) where a new pilot and crew would join us and fly us on up to Glasgow.

This was met with a round of applause by the passengers who clearly didn’t want another night in Spain.

So, off we went and all was well (though significantly delayed) until we landed at Luton for a change of drivers. The crew distributed what food was on board. (I think the failure to take more food on board a flight that was clearly headed for long delays is the only real error I can see in the whole proceedings). I ended up eating a pot meal of cous-cous and lentils which tasted as bad as it sounds.

Anyway, we got to Luton and were told that the new crew were walking towards the aircraft ready to take us on to Glasgow. The retiring captain got a cheer for his efforts so far and disappeared.

Then Mr Angry Passenger decided to grab his hand luggage and make a run for it, fighting his way through the people stretching their legs and heading for the open door and steps which had been put next to the plane.

Now, getting off a plane without permission and wandering around an airport is a bad idea. So, one of the cabin crew tried to head him off, telling him he would be arrested if he stepped onto the tarmac before making a call for police and security to attend the plane.

The result of this was Mr Angry halfway down the steps shouting, Mrs Angry and one of their unfortunate children at the top of the steps and two further children at the top of the steps at the other end of the plane. Meanwhile, we had crew at the top of the steps trying to remonstrate with Mr A and get him back on board along with pilots and security people at the bottom of the steps trying to sort it out.

It was clear that the plane wasn’t going anywhere soon – although the rest of the passengers were in no danger, we had effectively been hijacked.

Now, this being a Glasgow flight, of course, we all believed we were all involved and that his business was our business. Several burly passengers were offering to go down the steps and get Mr A back onto the plane forcibly whilst several others were of the view that their muscle might be helpful in making sure that he never got on the plane again.

This phase of the journey was concluded when Mr Angry was joined by Mrs Angry and the poor Junior Angrys and led away. (Personally, I hope he was arrested and that Easyjet try to recover the costs of all this from him).

In all of all that was happening, the Easyjet staff behaved brilliantly, chatting with passengers and doing all possible to calm down what had become rather tricky and with the potential to get worse.

Sadly, the departure of the five recalcitrant passengers did not end our troubles. Security proceedures meant that their hold baggage had to be removed from the plane. Furthermore, we then discovered that it also meant all the luggage had to be removed from the plane and remanifested. So, ground crew had to be procured to remove all our luggage for checking. Not only that, but the cabin crew had to go through all the cabin lockers removing everything in them and asking passengers to identify what was theirs.

Eventually, we had accounted for everything and got under way with the new crew (who had believed they were going to Palma last night) expertly getting us to Glasgow where we landed at 2230. The flight should have arrived at 1610 – so it was 5 hours and 20 mins late. I’d spent 8 and a half hours in the cabin and I’ve never been more pleased to see the lights of Glasgow airport. Total journey time door to door was 13 hours.

And despite that, I couldn’t praise the crew more highly. They dealt with everything brilliantly, professionally and calmly. Full marks to Easyjet.

In other news, I had a fantastic retreat.

Alicante, Easyjet, flight, Glasgow

19 responses to “Preferring me dead”

chris

27/11/2010

Well said, Rosemary. As for this business of everyone’s having to remain quiet and reasonable while unspeakable things are spoken … I’m sorry. I have this whined at me more times than I can count, so that my own calm goes out the window and I want to rage, rage, and the advocates of calm sit in their dispassionate heaven and think all will be well if people just shut up for another generation. It’s an affront to any society that this discrimination is still allowed to be seen as anything other than monstrous, and we need to raise a storm of protest that will make this obvious to even the most chilly political mind.

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Rosemary Hannah

27/11/2010

For the comfort of Kelvin, however, let me add this. The people who promote discrimination against queer folk very frequently neither want them dead not yet unborn. What they actually (though mistakenly) believe, is that gay people would be just the same if they were straight. That the person would be just the same, because who you desire is some kind of bolt-on accessory which you can pick from the shelf and have or not have, like adding an MP3 player to your car, or just having a tape deck. Now I know that is a terrible misunderstanding, but it is not actually quite as terrible as wishing that the essence of people was somehow different.

FWIW I do remember teaching a session on this to students, having asked them to imagine what people 100 years from now would think of our attitudes, and having one student tell me that in 50 years all gay people would be ‘cured’, and my suppressing my fury then and trying to explain why I did not want my friends and relatives ‘cured’ – and all the emotion catching up with me in my room at midnight, resulting in tears and all-but lying on the floor banging my heels and screaming. I suppose it was less actionable than banging a student’s head off the wall…..

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Scottish Roundup

28/11/2010

[…] debates at the recent meeting of the Church of England’s General Synod under the stark title, Preferring me dead. More jauntily, the damsel of the dancing scones writes about blogging’s transformative […]

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Elizabeth

02/12/2010

I wanted to post on this when I first read it (via Google Reader) but for some reason the internets wouldn’t let me on the site.

It’s hard to read this difficult words, but I think it’s very important that they’re said. I have only the smallest glimmerings of imagining how difficult it must be to be be a gay or lesbian priest now and fear that all too often I am prone to ignore the wider actions of the Anglican Communion because I’ve found it too painful and aggravating. But ignoring it is my privilege and no good in the long run.
And on this issue, as on others, I find it unhelpful to advocate a quite and slow approach. Movement is not always uni-directional and I agree with Kelvin that we seem to be moving backwards, at least, as far as the SEC College of Bishops and the Anglican Communion leadership is concerned. The softly, softly approach is not justice and is not by any stretch of the imagination the only means by which justice is reached. On this issue, as on others, the question is, if not now, when?

And I really, really dislike gay and lesbian Anglicans being sacrificed on the altar of loyalty to the ++Rowan. This is what happened in The Episcopal Church across the pond in 2006 and thank God General Convention saw fit to reverse the decision in 2009. Loyalty tests of such kind are horrendous!

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Rosemary Hannah

03/12/2010

And bluntly the only loyalty worth giving is loyalty to Truth and God.

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Revd Ross Kennedy

04/12/2010

I didn’t listen or read about anything voted on at the recent C of E Synod so can’t comment.

But frrankly I’m bored with all the obsession with sexuality – I just wish we could obey our Lord’s command to love one another.
But let me say this to lFr Kelvin, I for one certainly don’t want you dead. Life would be so dull without you – I would miss your blog and your excellent sermons ( which I must confess I sometimes plagiarise – bless me Father for I have sinned….) Don’t agree with much of what you say on sexual ethics but accept without question your devotion to our Lord and your ministry at St Mary’s.

Prejudice and intolerance certainly smother any real opportunity for real debate. However, I have experienced this as much from those on the theological left (including correspondents to this site) as well as those on the theological right.

The fact is that we are just as likely to find prejudice among liberals as well as conservatives in the church. I remember Bishop Richard Holloway discussing the ordination of women on the Television in the 1990s and making the insulting claim that most of the men opposed were probably homosexuals.

I’ve also heard many liberals express a definite wish for all those who dare to oppose the consecration of women to the Episcopacy to get out of the Church… or maybe even to drop dead.

The fact is that lots of people experience prejudice for a variety of reasons – a friend of mine who trained as a male nurse in the 1960s experienced a great deal of prejudice from his female superiors and as a result an absolute block to any promotion.

Others are discriminated against because they are too short or too tall or too fat , or not intelligent enough or didn’t attend the right university and even for daring to choose to be a ‘closet gay’!

There is a whole suffering world out there to which we are called upon to bring hope and help in the name of Jesus. So let’s stop focusing on our own personal problems and obsessions and get on with preaching the Good News.

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ryan

04/12/2010

>>>The fact is that we are just as likely to find prejudice among liberals as well as conservatives in the church. I remember Bishop Richard Holloway discussing the ordination of women on the Television in the 1990s and making the insulting claim that most of the men opposed were probably homosexuals.

If +Richard was talking about Forward in Lace types then he might have had a point ;-).

More seriously: can you cite any ‘liberal’ church that is suggesting denying the sacraments to conservatives? Or pining for an age when violence and discrimination against evangelicals was accepted as a good? These days, people have less tolerance for ‘I’m not racist,but…’ or ‘I don’t *hate* Jews, but….” or “the sexes are equal, but” rhetoric but anti-gay discrimination on religious grounds often goes unchallenged. So while it is of course important to challenge all forms of prejudice, there are no major ‘Christian’ Institute type lobbies endeavouring to defend and legitimise persecution of the fat, tall,or short.

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David McCarthy

06/12/2010

Oh, I know that in the secret halls of the likes of Facebook, there are many who feel free to exhibit prejudice against churches and individuals who don’t fit the bill. That reveals what is truly in the hearts of people. I’d hope that no-one would permit such diatribe and speak out against it, just as I have done to those on ‘the right’ who speak and behave badly.

As for you, dear Kelvin, there are many who disagree with you, but in our wee bit of the Church, I seriously doubt if there is anyone who would “prefer you dead”. You are a gifted minister – we’d miss you!

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