• Here’s what I said @secsynod

    Here’s what I said as the Convener of the Information and Communication Board at General Synod in Edinburgh last week:

    The report of the Information and Communication Board can be found on page 43 of the Blue Book. Apart from reiterating publicly my thanks to Lorna Finley the church’s Communication Officer, I shall not repeat in my presentation what can be found in that report.

    Instead, I want to bring two areas of work to the synod’s attention. These are each topics in which the Board has an interest at Provincial level. However, they are areas which have a relevance in other contexts of the church too. They are engagement with the press and the issue of the online presence of the church.

    Firstly, I wish to highlight the increased coverage that our church has been getting in the press. (And generally, coverage for positive reasons!) At one time, we were getting lots of column inches in the press but not always for terribly serious stories. Typically we were seen as a soft touch by journalists simply seeking the quirky and the bizarre. Now, the odd quirky story is not necessarily a bad thing – it reminds people that we are here. However, it seemed to the Board a few years ago that there was a task to be done trying to engage with issues a little more. At that time, a review of the Communications Strategy suggested that some attention needed to be paid, largely through support that could be offered by the Communications Officer to enable the church to be seen to engage with issues in public life in Scotland.

    It is my view that this year, we’ve started to see that bearing some fruit – [as you can see from some of the newspaper clips that will appear on the screen].

    This year there have been significant stories reported on, amongst other things, the bedroom tax, Centrica, benefits changes, secularization. These are a far cry from the puppet shows and parrots in the pulpit that we were once known for. There’s also quite a geographical spread of coverage and a number of voices being heard.

    It is worth noting that there are the same numbers of column inches to fill this year as there were last year and yet not all the Christian voices which were the dominant voices of last year are still around to provide the quotes that journalists love. There has been more space recently for Episcopal voices to join in the national conversation.

    I bring this to the Synod’s attention both by way of noting the hard work of those who have stuck their heads above the parapet and also by way of encouraging people to engage creatively with the press where that is appropriate locally.

    It is worth noting in passing that though it has been possible to get good stories into the press that are not about same-sex marriage that remains the dominant story through which many people in the media view the church. It is my personal view that this is because of a perceived disconnect between the morality of the majority of those whom the press regard as decent upstanding members of society and the morality expressed by the churches. Whilst that perception remains, same-sex marriage will remain the key story in the minds of those who put together our newspapers.

    The second major thing that I wish to draw the Synod’s attention to today is the work that is underway towards renewing the online presence of the Scottish Episcopal Church.

    Questions about the website have been raised for some time and the view of the Information and Communication Board is that the time has come to renew the online presence of the church. A sub-group of the I and C Board led by the Rev Chris Mayo has been consulting within the church to this end and has now begun the work towards the new website. My expectation is that this will be done within the year that is to come.

    The Scottish Episcopal Church is a church which has done pretty well in informal engagement online. The lively conversation around blogging and social networks indicates a church which has people who are not merely passive members but who are engaged in a conversation about it. Up until now, that conversation has been through informal channels and I expect that to continue.
    A few years ago, I raised the possibility at synod of a website through which we communicated with one another rather than simply one which was used to disseminate news items. That challenge remains in view and those responsible for this part of the Board’s work have been speaking much more of a web presence for the Scottish Episcopal Church than of a simple site on which articles are posted.

    I am grateful to Chris Mayo for taking the lead on this work and involving other members of the Board in the process.
    The composition of the Board has changed this year and the work on the website is indicative of the Board developing ways of working that are changing. To be blunt, ways of working which don’t all include me as the convener. That is a positive step and needs to be the first of many as my time as convener of this Board will come to an end in a year’s time. The fact that I took a sabbatical for three months to wander the highways and byways of the Anglican churches in Canada and the USA last autumn gave a taste of an I and C Board without me on it. I’m grateful of course to those who made it possible for me to take that time out for reflection and growth. Thanks particularly to Lorna but thanks to others too. To all those who work and think about the communications field in the church. To all those who write, edit, make decisions and challenge and cajole.

    My thanks to everyone.

    That concludes what I want to say today and I am happy to take questions.

7 responses to “Twitter and the Church”

  1. Justin Avatar

    First, congratulations Kelvin on your appointment as I&C Board convenor, and thanks to you and all who contributed to the SEC’s Synod Twitter coverage, which worked really well.

    Some thoughts:

    Next year, as was suggested by some of the Synod ‘Twitterarti’ we should have a proper Synod 2009 Twitter account, like that set up by the Church of Scotland for their Assembly. And it needs to be integrated into the Synod pages on the Provincial website from the outset.

    It would also be good to integrate the #pisky Twitter stream into the Provincial site on a permanent basis, or to set up an SEC account for that purpose. I would also suggest making the site’s SEC blogroll more prominent. And the SEC Flickr streams.

    I understand the concerns some have about the impossibility of monitoring what’s said on Twitter and the blogosphere, and its undeniable that sometimes people will say insensitive and daft things that will offend and hurt.

    But that is part of the very nature of online communication. The days when organisations could manage their channels of communication through press releases and a limited number of printed publications are gone. The web has democratised communications media, offering a low cost platform for all members of an organisation: the concept of gatekeepers at the top approving and filtering information is redundant.

    Like all organisations the SEC needs to embrace and engage with things like Twitter, blogs and other social networking tools, or people will simply bypass the ‘official’ channels and jump straight to where the real conversation is happening, like your blog.

    It’s not just Twitter we need to embrace, but the existing web platforms we’ve already got in place. I’ve been honoured to be asked to develop a number of websites for the SEC over the past couple of years, including the Provincial site and a few diocesan sites.

    Some good use has been made of these – Kennedy in particular has been doing some great stuff on the Glasgow site over the past few weeks. But my perception is that the web still plays a very muted second fiddle to print as a means of communication within our church.

    At Provincial level I don’t see why all the good news material should be kept for inspires magazine. I think it should go straight onto the website as soon as it becomes available. If it’s kept in inspires nobody outside the church can see what’s going on. I don’t think subscription rates to the magazine would be affected at all if inspires material also appeared online: most commercial magazines have found that putting selected material online serves to promote rather than threaten their presence on the newstands. There are now more printed magazines than ever, and they all have websites.

    I think we should allow the boards and committees to post their material direct to the SEC News section. That would, I think, encourage far more of them to contribute their material to the website.

    The same applies at diocesan level: nearly all the good news is kept back for the diocesan magazines, and almost none of it makes its way to the website (again, I know Kennedy is doing his best for the Glasgow site).

    News and events functionality, RSS feeds, photo galleries: they are all there on the diocesan websites waiting to be used. I have to be frank and say that communicating our diocesan news through rather poorly designed newsletters (where the Comic-Sans wars are still taking place) received only by insiders, makes us look very old-fashioned and insular.

    I realise that sounds rather harsh, and that people are volunteering their time to put together the magazines. But I don’t see why we are spending so much time and money doing it that way when the web is there waiting to be used. I love the church and want it to grow, not continue to decline. The web is our friend, offering so many exciting possibilities, and its importance as a means of communication will not be grasped unless we keep banging on about it!

    My tuppenceworth. Very interested to hear what others think. Congrats again and best wishes in the new post.

  2. gaielle Avatar
    gaielle

    Congrats and Best Wishes indeed, Kelvin. A most demanding role and requirement.

    Encouraged by Justin, I shall add a penny-ha’pennies-worth.

    Communication in the world of today is a serious and complex undertaking, isn’t it, not least because there are so many across-generation and accessibilty issues involved, leaving the ‘non-tech’ community disenfranchised if the ‘old fashioned’ hard copy approach is neglected – or perceived to be neglected. Hard copy will continue to be an essential medium for a while yet – and rightly so.

    But equally important, and especially for reaching, including and empowering the youngest generations in the SEC, is the recognition and inclusion of new and newest technologies. Perhaps the teenagers in our midst have some useful insights to offer us for Developing Mission Outreach. The Good News was given to us to share – with everyone.

    Good – effective – communication is a great thing when you encounter it. Rare Creature tho it be. Fully – and clearly intended to BE – fully inclusive, and therefore encompassing and using ALL practical and available methods of communication.

    Problems in achieving Good Communication so often seem to be due to omission, oversight and a lack of appreciation of The Need To Try.

    So, for instance, I Receive Information From Other, I process this internally with every intention that my Final Response will then be shared comprehensively – but I first neglected to Assure The Other that I had Actually Understood What They Were Saying. In consequence the Information I have Taken On Board may be incomplete or flawed – hence I have (inadvertently no doubt) neglected that very important step of Ensuring My Understanding Of Information Matched what Was Being Said…….

    “What Is Said”, what is “Intended To Be Heard”, “What Is Heard” and “What Is Understood” are frequently 4 different things. However, effective/”good” communication requires a thorough appreciation of such likely mis-match, and also requires enormous strategic endeavour (until the skill becomes second nature) to outwit the intervention of MisUnderstanding.

    As with anything in life, a little digging, hoeing, watering, general nurture and attention will reap a fine result. It takes time, and it takes effort. Such, however, are well worth investment.

    But you will know these things. There is no need for me to be teaching you to suck eggs. I was just mulling out loud.

    All Very Best Wishes for balancing the new hat. (I assume the new post includes a hat ?)

  3. gaielle Avatar
    gaielle

    PS. If there is currently no hat, maybe we could invent one…………..

  4. Kennedy Avatar
    Kennedy

    Perhaps one of our issues is that in the absence of any centrally provided forums for discussion – eg. we don’t normally have a letters page in Inspires – then the blogs and other social media just step in and provide the forum for the sort of discussion that people obviously seek.

    If staff at GSO aren’t involved then the discussion is the poorer for that.

  5. jaye richards Avatar

    Just a little point, and I’m curious as to your thoughts on this, but how would you feel about someone tweeting during , say, one of your sermons or during a particularly uplifting piece of music ? is there a time and a place for this kind of communication, and might this include a religious service

  6. Kelvin Avatar
    Kelvin

    I’d be bothered if someone was disturbing others with their tweeting. However, I was chastened a couple of years ago when I became a little distracted by someone near the front apparently unable to sit still and seeming to send lots of text messages.

    It turned out however that he had the whole bible on his mobile phone and was simply looking up the passages as they were being talked about.

    So, I’m not bothered about discreet twittering, I don’t think, though someone might well choose not to twitter in order to be able to concentrate more on what was going on. Part of a spiritual life in most traditions is about learning not to be distracted sometimes, and choosing not to be distracted during worship would be an admirable path to try to follow.

  7. jaye richards Avatar

    I have to admit to being disturbed sometimes during conference presentations by those around me twittering, although I do it myself so perhaps I shouldn’t complain ! I do think there’s a time and a place though, and for me, anyway, a sacred service is not the place to tweet from.

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